If the goods shipped to you are not arriving or damaged, please contact our customer service department as soon as possible，and offer the shipping number,We can seek the proper processing means in the first time for your express item。 Please note, to avoid the goods damage of the transportation process , please examine our packing suggestion，Learn how to minimize the risk of your express.

We encourage customers who regularly use CML services to open a fixed account。This will provide you with an agreed price, resulting in cost savings，and you can also enjoy the monthly knot service we offer you, saving you valuable time,Occasional customers can pay by check or cash.

CML's tracking page provides you with an information query about the latest location of your express.If you need special enquiries, please call our customer service department.

Our company has a dedicated problem-handling team，For shipment that have problems during operation，our company will be notified by SMS, mail, fax, telephone, website background, etc., so that customers can process them in a timely manner.

First contact our relevant sales staff to determine the price and other related matters，provide valid business license and contact information，Wait for my company's sales department in the system set up a good account, signed a cooperation agreement, you can deliver the shipment.

For e-commerce customers, as long as we reach the basic volume requirements of pick-up, can be free door-to-door pick-up.

For brand-name products, we have strict requirements. A valid and authentic purchase invoice or brand authorization is required, otherwise it will be seized or even destroyed as appropriate.

Once the goods are withheld, please cooperate with the customs as far as possible to provide relevant documents。In general, customs will evaluate the goods， if it is consistent with the sender/recipient statement，the Customs can be released after the Customs clearance procedures